V20, Update 3 Makes it to Release Candidate

[MichaelB_3CX]

With remote archiving, call transcriptions & multi-edit of users - U3 is gearing up for final release.​

V20, Update 3 is one of the most anticipated updates yet and it\'s nearing its official release date. As showcased in the BETA and ALPHA releases, this update is set to alleviate admins from time-consuming tasks, as well as bo...

Continue reading the Original Blog Post.

 

[Jeremy Nelson]

Can somebody clarify “Important: As of V20, Update 3 all new license keys will be issued for V20 ONLY.”

Is that referring to new installs or does that include renewal licenses?

 

[Phone systems NZ]

Could someone from 3CX please let us know when or if the option to recored a greeting from a desk phone is going to be added back into the menu options for things like digital receptionists, Queues & configure holidays?

I still have a lot of existing customers that use desk phones and don't have a pc headset or microphone. And yes i know there is a work around but work arounds are not a good look and they take time to train customers which is time taken away from trying to sell 3CX to more customers ;-)

Thank you.

 

[lancerichards]

Hi 3CX Team,

Well done getting the latest version to RC Some great updates there!

Just updated our Lab to the RC and completed testing again which is still showing the same results I identified here: https://www.3cx.com/community/threa...s-admin-system-performance.129041/post-616979

Just wondering if this is something which you're aware of or would you like me to raise a ticket to track?

If I had to have a guess, the P-Asserted Identity isn't being re-written correctly within the "ROUTER" process between the A leg and the B leg.


P-Asserted-Identity: "6138xxxxxxx6"<sip:anonymous>



Please let me know if you need further details.

 

[CallingFromMars]

Could someone from 3CX please let us know when or if the option to recored a greeting from a desk phone is going to be added back into the menu options for things like digital receptionists, Queues & configure holidays?

I still have a lot of existing customers that use desk phones and don't have a pc headset or microphone. And yes i know there is a work around but work arounds are not a good look and they take time to train customers which is time taken away from trying to sell 3CX to more customers ;-)

Thank you.

This should be very important for a lot of customers. Asked this several times so far.
Don't get why they just implemented it on every place where you can record.
Our workaround is to have the user record it to his mailbox download and re-upload.
Got very frustrated user feedbacks for this.

 

[CallingFromMars]

Was real group mailbox on the roadmap or does anybody know if this will be coming?
We never understood why they built Q mailboxes but you cant't change the announcement. That feels half baked.
If there is a secret way to do it, let me know

 

[YiannisH_3CX]

Just updated our Lab to the RC and completed testing again which is still showing the same results I identified here: https://www.3cx.com/community/threa...s-admin-system-performance.129041/post-616979

Can you explain your call scenario please? For example external call enter the system goes to an extension and after 20 seconds the call is being forwarded to an external number.
Also which SIP Trunk are you using?

 

[lancerichards]

Can you explain your call scenario please? For example external call enter the system goes to an extension and after 20 seconds the call is being forwarded to an external number.
Also which SIP Trunk are you using?

Hi @YiannisH_3CX

Thanks for coming back to me so quickly.

• External Call (CID 0400123456) > Trunk (CID 0399999999) > User Ext 100
• User 100 has CFWD to Mobile when status is set to Away (Mobile 0411222333)
• Call is forwarding but always presenting trunk CID 0399999999.
  
  The expected behavior is that the original caller ID 0400123456 is presented to 0411222333
  
  In v18, no problem - works as expected based on P-Asserted Identity.
  In v20, the "ROUTER" process in the middle seems to be writing number <sip:anonymous> as P-AI.

We are using a trunk from an "uncertified provider", however, we have extensive testing to show that the issue is only present since v20 and the issue appears to be known based on the change log. The has also been other reports in the forums just not with nearly as much information to be able for you to debug.

I hope this makes sense

 

[lancerichards]

Just to be clear @YiannisH_3CX, If you put a DID on the Ext and dial out, it will present the DID number rather than the Trunk, so we are 100% certain, that it is to do with the logic only for forwarded calls in the internal call routing engine.

I trust this helps you narrow it down

 

[YiannisH_3CX]

Hello @lancerichards

I am afraid I cannot replicate your issue. I have the exact same setup as you:

• External call is routed to extension 001
• Ext. 001 is Away and has forwarding to mobile number.
• Call is routed out the same trunk to mobile number.
• Originator caller ID displayed to fields that are populated with the "OriginatorCallerId" value

Please check that your outbound parameters are formatted correctly and that your inbound parameters read the callers number from the correct SIP header.
Outbound Parameters should include the "OriginatorCallerId" value. Also the configuration of your PAI header seems wrong. I am guessing you configured the "P-Asserted Identity : Display Name" from the trunk settings without the PAI header being a part your SIP Trunk settings so the SIP header is incomplete. The PBX adds the "anonymous" so the header is not invalid when being sent to the provider.

The "P-Asserted Identity : Display Name" value in the trunk settings is there so it can be adjusted IF the PAI header is part of your template and not by its own.

 

[lancerichards]

Thanks @YiannisH_3CX
Can you please share an export of the xml so that we can compare settings.

The interesting thing here is that the exact same trunk on v18 and a FreePBX service works just fine.
It's something in v20 which has changed which we just need to be able to "tweak" to make it right.

I do appreciate your assistance here

 

[YiannisH_3CX]

Those 3 settings are for controlling the Display Name of the corresponding SIP headers in case you want to send something custom. The rest of the settings can only be tweaked via a template import.

Please make sure that the call does not go out via a different trunk and the call matches the correct outbound rule. Also in your outbound rule make sure you do not have an Outbound caller ID set as that will override everything. I will share my settings via a p.m.

 

[lancerichards]

Thanks for sharing your settings @YiannisH_3CX

Initial tests appears to be good - There must be something in our provider file which hasn't imported between v18 and v20 which my aging eyes are not seeing

Will continue to do tests.
I appreciate your support and feedback.

 

[Evolute IT]

I just noticed that [SentimentScore] doesn't work in the CRM integration ReportCall. Transcription, Summary and RecordingUrl do work. Could it be possible to add the score as well? Some people requested this to us as the OpenAI integration is a big seller for us.

@nikolascx @N_G

 

[accentlogic]

I just noticed that [SentimentScore] doesn't work in the CRM integration ReportCall. Transcription, Summary and RecordingUrl do work. Could it be possible to add the score as well? Some people requested this to us as the OpenAI integration is a big seller for us.

@nikolascx @N_G

Some people thank you!

 

[biggreyphone]

I am using a hosted system but all I see is an option to update to Alpha 20.0 Update 3? No beta or RC option?

 

[ElliottsTech]

I updated to to V20.0.3.786 last night from 20.0.2.715.
Call transcription Summaries and Sentiment stopped working. I still get the transcription, but not the others. Seems like its broke.
Using the OpenAI integration. Have disabled it and re-enabled it. still no good.

 

[N_G]

I updated to to V20 U3 786 last night.
Call transcription Summaries and Sentiment stopped working. I still get the transcription, but not the others. Seems like its broke.
Using the OpenAI integration. Have disabled it and re-enabled it. still no good.

These are Enterprise features, you need an Enterprise license for this. We will show case features part of higher editions on a regular basis and we don't want to delay features because of license enforcement. So you can check them out and if you like them buy them or if you don't like them don't. If you no longer like 3CX this is fine as well we are always ready to give refunds for remaining period of license. OpenAI transcription and call analytics are Enterprise features although transcription is working in PRO its still an Enterprise feature officially. Just to be clear.

 

[lenny76]

I am using a hosted system but all I see is an option to update to Alpha 20.0 Update 3? No beta or RC option?

me too

 

[JulienM]

me too

It seems to me that you must have installed the Alpha version then the Beta. The RC will then be available. Test versions are not cumulative.