V20 Update

[biggreyphone]

Updated to V20 and attempting to add a user to a current ring group. I go to CALL HANDLING>RING GROUP>USERS. I add the user and click the save button but it will not stick/persist. I have tried on 2 different browsers and doesn't make a difference.

 

[Evolute IT]

V20 is in beta and should not be used on a production system. You should revert to v18 as soon as possible.

 

[biggreyphone]

Thanks. Easiest way to revert to V18?

 

[biggreyphone]

This is a hosted system at 3cx

 

[Evolute IT]

For hosted, simply open a ticket and ask to restore the last v18 backup on a v18 instance. They should be able to do it.

 

[n2]

The upgrade to V20 on Linux makes no mention of being Beta -

 

[Charles_3CX]

When you updated to version 9 of version 18 in preparation for v20, this was stated.




Additionally, this is stated in the post: https://www.3cx.com/blog/releases/v20-beta1/

Version 20 BETA​

Please also note that we are unable to downgrade instances back to version 18.

 

[ChrisGER]

yesterday i dared to update from v18 to v20 (OS = Debain). I no longer get the usual console login, but only the extension login at https://[companyname].my3cx.de:5001/. The root account set in v18 is rejected. I had never used the administrative extension (changes only with root credentials).

I am currently looking for my error, which I might have to clean up by reinstalling.

Thanks in advance for any recommendations
Chris

 

[Charles_3CX]

yesterday i dared to update from v18 to v20 (OS = Debain). I no longer get the usual console login, but only the extension login at https://[companyname].my3cx.de:5001/. The root account set in v18 is rejected. I had never used the administrative extension (changes only with root credentials).

I am currently looking for my error, which I might have to clean up by reinstalling.

Thanks in advance for any recommendations
Chris

There is no management console on v20, management of the system is via admin console. Log in to a webclient with email and password of the system owner.

You will see an admin gear icon in bottom left corner, click it and all will be revealed.

 

[ChrisGER]

There is no management console on v20, management of the system is via admin console. Log in to a webclient with email and password of the system owner.

You will see an admin gear icon in bottom left corner, click it and all will be revealed.

ok, my user has the role "manager". I'm not sure is this level to low ? i don't see my trunk configuration and all other menues like E164 / Network.....
Must the amin user have the role "System owner" to see all admin possibilities ?

Regards
Chris

 

[TheodorosG_3CX]

That is correct, the system owner will have all the admin privileges

 

[ChrisGER]

That is correct, the system owner will have all the admin privileges

Thx for your quick support. In my case, i had to rollback to v18 make the required changes and update again to v20

I already wish you a nice weekend, which is already in view.
Chris

 

[TheodorosG_3CX]

You are welcome

 

[ChrisGER]

I'm online bank with all my trunks and check the new sttuture.

Relaxed weekend
Chris