V20 Upgrade "fails"

[HannesCLP]

Hi everyone,

we are running a 3CX on-premise and did the upgrade this morning. The upgrade seems to have run fine and we even received an email saying that the update was successful. The booting kernel is a 5.x which means Debian 12.

As soon as we log in to the system the Updates button on the upper right still offers the V20 update. Looking at the version information in Settings -> License the system is still listed as V18.
When we tried to perform the upgrade again we got an email stating that the Debian system upgrade has failed.

I am happy to provide the according log files etc. as well.

 

[TheodorosG_3CX]

Is there any 3rd party running on the machine?

 

[HannesCLP]

No - it is the plain 3CX install image...

 

[TheodorosG_3CX]

Can you share the failed update log file?

 

[HannesCLP]

@TheodorosG_3CX identified a package we have installed for our monitoring system on the 3CX instance. This has caused the issues. We will the update again asap.

Thank you 3CX for your quick response & great support!

 

[TheodorosG_3CX]

Check also this guideline here for some more information regarding the upgrade to V20.