V20 - Users can see other people's calls within the same department

[Bolz IT]

As stated in https://www.3cx.com/docs/manual/access-roles/, the role "user" shouldn't see group calls.
This is not the case in my v20 test instance.

Does this have anything to do with this change?

We cannot change the options for the group(s) the user belongs to.

I realize it's still in beta, but we need to make sure group calls can still be hidden.

 

[Alphabetic]

Are your users in the DEFAULT group? If so, take them out.

 

[Bolz IT]

@kieferschild No. I created a new department and added 2 users with the role "user" to it. 1. user can see the call from 2. user.

 

[Alphabetic]

Does your group option have "Publish department information to all extensions" ticked?

Also check that the users main dpt isnt set to DEFAULT from general tab.

Are they members of any other departments with different roles?

And lastly, extension 100 - can you check if this is system owner as new install creates this.

 

[Bolz IT]

The option is enabled, but the call is still visible, when I deactivate it.

The users are not part of the "DEFAULT" group, therefore the main department is already changed.

 

[Alphabetic]

Show the view tab of ext 12

 

[Bolz IT]

 

[Alphabetic]

And the same for 11

 

[Bolz IT]

Both users have the same settings.

 

[Alphabetic]

Uncheck calls and try again

 

[Bolz IT]

Please review my initial post. We cannot change the view settings of groups, the user belongs to.

 

[Alphabetic]

What role does the user have that you're editing extension permissions with?

 

[Bolz IT]

System owner

 

[Alphabetic]

Have you tried dialling a non-system extension to see if it shows in panel? Voicemail ext for example.

 

[Bolz IT]

Yes. Same for external calls.

 

[Alphabetic]

Remove ext 12 from the dept and then turn on presence in the view tab.

 

[N_G]

Is this a clean system or a system which had some parameters changed for example and then upgraded? Can you please try with a clean new system.

 

[Bolz IT]

@kieferschild
That is working, but that was not my initial question.

@Nick Galea
It's a clean V20 instance. There was no upgrade at all.
I just wanted to verity, that it is just an issue for me and not a wanted change.

 

[Alphabetic]

Is this a clean system or a system which had some parameters changed for example and then upgraded? Can you please try with a clean new system.

Does this table still apply to v20?

https://www.3cx.com/docs/manual/access-roles/

My install was fresh.

2 extensions in the same dpt with 'user' roles have the ability to view presence and calls with no option to toggle off is this correct?

 

[bitn2]

I checked this on my v20 testsystem. Calls are never untickable... Doesnt matter which group.