v5.0.3790.0 FORWARD

[kirimis]

Please help it is very important, i updated version 3 with v5.0.3790.0 and tranfer call is not working both with internals and also pstn lines
can anybody has any suggestions?

 

[N_G]

Server status log and hardware that you are using.....

 

[kirimis]

tranfer error

the log shows :"MS004001] C:47.1: Can't send RTP stream to 1 destination unreachable
09:43:12.280 CallCtrl:nLegConnected [CM503007]: Call(47): Device joined: sip:[email protected]:5060
09:43:12.265 CallCtrl:nLegConnected [CM503007]: Call(47): Device joined: sip:[email protected]:5060
09:43:10.047 CallCtrl:nSelectRouteReq [CM503004]: Call(47): Calling: Ext:171@[Dev:sip:[email protected]:5060]
09:43:09.968 CallCtrl:nIncomingCall [CM503001]: Call(47): Incoming call from Ext.111 to [sip:[email protected]]
09:43:02.798 Call::Terminate [CM503008]: Call(46): Call is terminated
""
I am using Patton SN-4638 5-port ISDN/BRI and GrandStream GXW-4104
and as phones i am using "onevoip" sip device

 

[SY]

Re: tranfer error

the log shows :"MS004001] C:47.1: Can't send RTP stream to 1 destination unreachable
09:43:12.280 CallCtrl:nLegConnected [CM503007]: Call(47): Device joined: sip:[email protected]:5060
09:43:12.265 CallCtrl:nLegConnected [CM503007]: Call(47): Device joined: sip:[email protected]:5060
09:43:10.047 CallCtrl:nSelectRouteReq [CM503004]: Call(47): Calling: Ext:171@[Dev:sip:[email protected]:5060]
09:43:09.968 CallCtrl:nIncomingCall [CM503001]: Call(47): Incoming call from Ext.111 to [sip:[email protected]]
09:43:02.798 Call::Terminate [CM503008]: Call(46): Call is terminated
""
I am using Patton SN-4638 5-port ISDN/BRI and GrandStream GXW-4104
and as phones i am using "onevoip" sip device

Could you please send me a Data/Logs/3CXMediaServer.trace.log and Data/Logs/3CXPhoneSystem.trace.log files for described scenario?

my e-mail box is "stepan"

Thanks

 

[kirimis]

TRANSFER REPLY

sorry i cannot i unistalled 5 and i installed again v3.1.2434.0
i could not work with 5 and a was in a rash since the 3cx is active and playing as the only RBX in my office.

i had other problem too with 5

first i tries to upgrade from v3.1.2434.0 to 5. instllation finished and everything was lost inside, it was like having a clean istallation. then i tried to restore a backup and i got a message like"error time out 500 at line 101" and then nothing was playing correctly. i unistalled the 5 , installed 3 restore backup again the same. finally i insttaled clean 5 and everything form the start and all plaied well except tranfering that is the story. i spend all lot of time for this yesterday from 17:00 till 21:00 and the from 22 to 2:30 am and again all morning today. i am too optimist to make 3cx for me working perfectly and i am persistand on that but i need help for these bugs . thank you for your immediate response. please tell me if must make something else.

 

[nb]

Hi

I will try and replicate this and I will send my results here. Can you send us the current configuration you have on your Version 3 PBX? This way I will try and replicate your problem using exactly that same variables you are using.

Send it to me on [email protected]

Regards

 

[kirimis]

REPLY

Can you guide me on who to sent you the current configuration?
what files do you need or other data?

 

[nb]

Hi
I need the backup file of the pbx that gave you problems.

We are in a situation where we need to evaluate whether there is a problem with the backup file itself which is causing these issues whilst you are migrating from version 3 to version 5.

rgds nicky

 

[kirimis]

REPLY

ok i will try to sent it tomorrow

 

[kirimis]

i tried to contact you through mail but i got no answer. my backup is 16.mb is there other way to sent it except email?

 

[forumpl]

It's my problem too. I install v.5 on v.3. With Grandstream I can trasfer call with TRANSFER botton. With IP 301 TRANSFER is not working!! I have to return to v.3?? I hope no...