V5 Questions

[jparisi]

We just upgraded to what I assume is the release version of 5 and I have a couple questions.

1. How does the Call by Name option work for the digital receptionist. I tried using the phone keypad to put in firstname, lastname, etc but nothing seems to work

2. How does call parking work.

3. I saw hints of being able to transfer directly to voicemail, was this implemented and if so how?

I saw no referance to any of these items in the documentation.

Thanks,

 

[jparisi]

Awe, come on, these are pretty simple questions that require no troubleshooting. :wink:

 

[RobLloyd]

So if they are so easy then why don't you answer them?

1) Not sure, can't get it to work myself
2) Have not tried it but this is from the manual:
Call Park
If you wish to “park” a call and then pick up the call from another extension:
*00-9 – to park the call
*10-9 – to pick up a parked call.
For example, type *00 to park the call in ‘parking lot’ 0, and then *10 to pick up the call from parking lot zero.
Parking lots support parking of multiple calls. Therefore, when un-parking, you can add the extension number from which the call was parked to be sure that you un-park the particular call you had parked there.
Note: Call Pickup and Call Park are only available in commercial editions of 3CX Phone System

3) I am hoping for this but haven't seen it yet

 

[archie]

Rob described it correctly.
Re call/transfer to vmail: default prefix is *4, than dial ext. number. So, to call to vmail of ext 100 dial '*4100'

 

[RobLloyd]

Can we get some sticky postings with this info for everyone to find quickly?

Firewall ports
Call Parking
Transfer to VM
And anything else that comes up a lot on here?

 

[jparisi]

What about the "call by Name" option?

 

[RobLloyd]

Been asked several times here and I don't recall seeing the method of use anywhere.

 

[jparisi]

Ok, dialing any of these codes doesn't seem to do anything.

I have Linksys SPA962 phones with DTMF set to "Inband", could this be why?

The default setting would not allow us to dial extensions, etc on other systems.

 

[RobLloyd]

I'm using the 942's so I should have the same settings. I'll give it a try tonight.

 

[jparisi]

Were you able to try Rob?

 

[RobLloyd]

Call parking didn't work for me. I tried it with the call live and then the call on hold. Didn't seem to do anything when I pressed *00.

 

[archie]

You should not just press *00, you should transfer to it. And to unpark (retrieve parked call) you sould call to *10

 

[jparisi]

Nothing happened when I tried it. What do the DTMF settings have to be in order for the pbx to be able to "hear" them?

 

[RobLloyd]

That makes more sense. I was able to park it - did a blind xfer to *00. The call disappeared from the phone. I dialed *10 but nothing happened there. The external call stayed on hold.

I got this in the server status log:

Direct calls to parking orbit are NOT possible! Please unpark the call using the appropriate dial codes.
11:30:38.562 CallCtrl:nLegConnected [CM503007]: Call(4): Device joined: sip:[email protected]:5060
11:30:38.546 MediaServerReporting::SetRemoteParty [MS210003] C:4.1:Answer provided. Connection(transcoding mode):192.168.2.9:7006(7007)
11:30:38.390 CallCtrl:nLegConnected [CM503007]: Call(4): Device joined: sip:*[email protected]:5060
11:30:38.390 CallCtrl:nSelectRouteReq [CM503004]: Call(4): Calling: Park:*10@[Dev]


Call(10): Attempt to reach [sip:*[email protected]] failed. Reason: Not Found

CallCtrl:nSelectRouteReq [CM503012]: Call(10): No known route to target: [sip:*[email protected]]