V8 Call Pickup - Caller ID Name missing

[bigdessert]

We have an issue since updating to 3CX V20 U8 where when a call is picked up using the call pickup code (*20*) the caller ID name is not passed through to the phone that picked up. This only happens for picked up calls not for direct calls.

Version 20.0 Update 8 (Build 1121 Release)
Phones are all Yealink T54W using default template FW Version 96.87.0.22

 

[bigdessert]

I found this entry in the update 9 changelog. Can someone from 3CX confirm that this will also fix the "call pickup" name missing?

Fixed caller name not shown after unparking a call.

 

[BrunoI_3CX]

Hello bigdessert

We performed a test on our side using an IP phone and the call pickup dial code, and can confirm that the caller name was displayed as expected in Update 9.

That said, please note that Update 9 is currently in ALPHA status and is not recommended for use in production environments. Our recommendation is to use only Final versions when running a production system.

 

[paulodagraca]

Hello bigdessert,

In the Yealink this should be the setting:
account.1.refresh_remote_id.enable = 1

If in the template it is not set, (like empty) than it will not change this setting:
account.1.refresh_remote_id.enable =

Or if the option is set to off, it will also not work:
account.1.refresh_remote_id.enable = 0

So you could be checking the status of the template and the phone to determine the result.

You could manually change this in the phone, create an own template, or make a change to the default template yourself (if you know how this is done), remember the phone config update.

Paulo