Unsupported Valcom Paging

[Gdawg71]

Has anyone been successful getting a Valcom V-9972 paging device to work with 3cx? I have one set up. The page extension is green in 3cx but it will not answer a call. Upon reboot, the device will beep twice when I try to call it but nothing else. I get "busy here" on the phone. Subsequent calls will not produce the beeps. I need to reboot the Valcom device before it will beep again when I call it.

Just wondering if there was a setting either on the Valcom or 3cx side that I am missing.

Thanks.

 

[JohnS_3CX]

Hi,

This is not a supported device hence it is unknown why it behaves this way. Perhaps you should contact the phone manufacturer about it and see if they can give you support.

We do however have 3CX-supported devices that have been tested and are known to work correctly with our system, you could take a look and see if there's something that would work for your needs:

PA2 / PA3 from Fanvil: https://www.3cx.com/sip-phones/fanvil-sip-doorphones/

GSC Speakers from Grandstream: https://www.3cx.com/sip-phones/grandstream-speaker-intercom/

And some from CyberData: https://www.3cx.com/support/configuring-cyberdata-devices/

 

[Gdawg71]

Thanks for the reply. We have tried a Fanvil PA3 and it worked but only over all the speakers. The issue is they use a Valcom device for zones, which did not work. Valcom suggested the 9972.

Just trying to see if anyone had any success getting one of these to work with 3cx and maybe I was missing a setting somewhere.

 

[leejor]

If you have not yet done so, I would work with the 3CX Activity Log (Verbose), as it may very well provide some clues, as to what might require "tweaking".