VERY URGENT NO OUTGOING CALLS

[DaKhalli]

Hi I have a customer that 1.5 days without outgoing calls now.

I upgraded the software to the latest version. The first tiem i tryed, it deleted all the settings, i said in the setup it should retain all, but i got a blanco pbx.

Afther i conpied back the backup i had, i got all my extensions back and i thought that all was ok again.

But the people cannot dial out. They can receive calls fine but cannot place call.

Only one extension (a grandstream) can dial out. The machines that cannot dial out are SPA devices.

All used to work fine in the old system. custom music on hold working, calls working all good.

Now ive upgraded, all goes wrong. My customer is getting really impatient now.

all extensions register properly, nat should be ok it always worked, didnt touch it. heres the log of an external extension:

15:08:54.015 CallConf:nIncoming [CM003002] Call(11): Destination not available for call from sip:[email protected] to sip:[email protected]
15:08:53.984 CallConf::Rejected [CM103005] Call(11) is rejected: Destination does not exist, or is not registered
15:08:53.953 CallConf:nIncoming [CM103002] Call(11): Incoming call from 900 (Ext.900) to sip:[email protected]

And here the log for an internal extension:

15:06:55.609 CallConf:nIncoming [CM003002] Call(9): Destination not available for call from sip:[email protected] to sip:[email protected]
15:06:55.609 CallConf::Rejected [CM103005] Call(9) is rejected: Destination does not exist, or is not registered
15:06:55.562 CallConf:nIncoming [CM103002] Call(9): Incoming call from 770 (Ext.770) to sip:[email protected]


Please help me fast. This is so strange.

 

[sata]

i am taking it that all the dial outs are ste up ok ?

 

[Mirzab]

Last time I saw an issue after an upgrade on the Forum the fix was uninstall > reboot > clean install > restore from backup. If you did like I and had no backup, then you were SOL. I had to recreate everything from scratch. I do not believe this sort of issue occurs much or the Forum would be swamped.

 

[DaKhalli]

aight, the dial out rules werent set correctly (tho it worked in the previous version)

The setup was like this. Only extension 740 has another gateway so all other use the other gateway

First it was:
100-700; 750-1000

And it worked. In the new version however, the last range is deleted. I have to add all the extensions one by one.

Now it looks like this and works:
100-700; 750; 900;950

Strange.