Solved Video Call between 2 Yealink T58W impossible

[MatDepInfo]

Hello,
I have 2 Yealink T58W with camera. Audio call works well. But when I try Video Call, I got a message "Video call request" during several minutes and after that, nothing happened. There is something to do on 3CX console ? It is a call between 2 extensions, no passing by Trunk.

• 3CX Version, V18
• Server OS, Debian10
• Is the 3CX Server Hosted and where? Hosted
• IP Phone Make/Model/Firmware version, e.g. Yealink T58W version 150.86.0.38
• Provisioning Method: SBC
• Has the Firewall Checker passed: YES
• Are custom Phone Templates being used: NO

Have a great day.

 

[JohnS_3CX]

Hi,

Please start from here: https://www.3cx.com/community/threads/post-in-relevant-category.115838/

 

[MatDepInfo]

Hi,

Please start from here: https://www.3cx.com/community/threads/post-in-relevant-category.115838/

Ok I update my post

 

[JohnS_3CX]

Edit the two extensions, and check here:


Are your settings the same as the screenshot?

 

[MatDepInfo]

OK you're right, one of the 2 extensions hadn't this. I thought that I had did it. Thanks.

 

[JohnS_3CX]

Give them a try and let us know if it works now

 

[MatDepInfo]

Give them a try and let us know if it works now

Yes it works !

 

[JohnS_3CX]

Thanks for confirming, we will mark it as solved then