Hello guys,
we have 2 lines. 1 Trunk and a normal VOIP line.
we have a virtual receptionist where both of the trunks are going. The virtual receptionist asks for a group to choose. For example: 1 - Billing , 2 - IT , 3 - Customer Support etc...
If he called our trunk number the choosed department like Billing is shown on the phones.
If he called our normal VOIP number what is also going to the same extension , only QUEUE showed on the phones.
we have 2 lines. 1 Trunk and a normal VOIP line.
we have a virtual receptionist where both of the trunks are going. The virtual receptionist asks for a group to choose. For example: 1 - Billing , 2 - IT , 3 - Customer Support etc...
If he called our trunk number the choosed department like Billing is shown on the phones.
If he called our normal VOIP number what is also going to the same extension , only QUEUE showed on the phones.
