VM setup to Email but still going to phone?

[mroark]

I have a recent issue start, within the last couple weeks I have had several users get voicemails on their phones on the system even though all users are setup to send via Email and delete from server.They have not received these messages in their email either. Its like the server forgets its settings every once in a while. Anyone else experiencing this since the last update? version: 15.5.15502

 

[JohnS_3CX]

Hi Michael,

Do the users have a valid email address defined in their extension?

If so, can you send them a welcome email to ensure the server is able to reach their inbox?




Note: Our latest update is now 16.0.2.910

 

[mroark]

Yes, and they receive some of the voicemail correctly in their Email boxes. I haven't been able to reproduce it but it is still happening randomly.

 

[JohnS_3CX]

And are you using 3CX SMTP or some other solution currently?

 

[mroark]

using our own inhouse smtp relay

 

[mroark]

changing it to 3cx relay to test and see.

 

[JohnS_3CX]

great, let us know how it goes.