VM to transcribed email not working

[ajsmith227abts]

Fully updated V20 on AWS Lightsail. Followed these directions twice and still can't get the transcription to show up as it did in 18. https://www.3cx.com/docs/manual/google-speech-api-v2/ What else can I try to get the VM transcription to show up in emails?

 

[ajsmith227abts]

Also used these direction from the link in the above screenshot https://www.3cx.com/docs/voicemail-transcription/

 

[Guillaume Bourgeois]

What have you selected for « application restrictions » ?
iP Address ? If yes, have you add IPv4 and IPv6 provided by AWS ?

 

[TheodorosG_3CX]

This is a straight forward integration.
Check the PBX logs in verbose to identify the exact issue or error.

 

[Guillaume Bourgeois]

Fully updated V20 on AWS Lightsail. Followed these directions twice and still can't get the transcription to show up as it did in 18. https://www.3cx.com/docs/manual/google-speech-api-v2/ What else can I try to get the VM transcription to show up in emails?

When you mention voicemail, are you referring to the voicemail for extensions, and not the voicemail for the Ring Group or Queue, correct ?

Because, there is a minor issue with the transcription of voicemails received by the queues. It is scheduled to be fixed in the next update (SP3). Please do not ask for an ETA , as we do not have details on that. In the meantime, you can direct calls to an extension and use a distribution list to send the message to all members of the queue. It’s nothing complicated.

 

[NicholasP_3CX]

You can also now use Open AI for transcription

https://www.3cx.com/docs/manual/openai-transcription/