Solved VM Transcription

[amir_]

Hi,

We are running

Product	Enterprise Annual
Version Number	16.0.9

I've followed this doc:
https://www.3cx.com/docs/voicemail-transcription/

VM's are not being transcribed. I believe this original worked and it has just come to my attention that it is no longer working.

What log files would I review to try to determine a root cause?

Thanks

 

[Evolute IT]

Hi,

We are running

Product	Enterprise Annual
Version Number	16.0.9

I've followed this doc:
https://www.3cx.com/docs/voicemail-transcription/

VM's are not being transcribed. I believe this original worked and it has just come to my attention that it is no longer working.

What log files would I review to try to determine a root cause?

Thanks

Disable IPv6 and see. Did you by any means filtered the API key by IP address? If so, IPV6 is your issue. It's common. I guess you could whitelist the V6 IP as well.

 

[amir_]

Disable IPv6 and see. Did you by any means filtered the API key by IP address? If so, IPV6 is your issue. It's common. I guess you could whitelist the V6 IP as well.

Ha - my director's credit card had expired! No issues once the CC was updated.

Thanks!