Voice Breaks up on 3CX Desk Phone But Caller Side Can Hear Clearly 3CX User After Update to ver. 16.0.619

[tony28]

Do any 3CX user experience the voice of caller to 3CX user breaking up after updating to latest ver. 16.0.5.619?
The caller can hear the voice of the 3CX user clearly but 3CX user using a desk phone can hardly hear caller and caller's voice breaks up.

Any 3CX settings I can change to prevent/minimize callers voice from breaking up?

 

[tony28]

using Session Border Controller (SBC)

 

[Shadi Bamalhs (ECOLOR)]

which phone you are using , and is it updated too.

 

[HRMNY]

3CX Desk Phone? Do you mean the 3CX app on Windows or an actual desk phone like Yealink or Polycom?

What's the bandwidth for the location?
Where is the 3CX pbx hosted in relation to the physical location?
What SIP trunk provider are you using?
Does it happen consistently or intermittently?

https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

 

[tony28]

I am just wondering if anyone experience similar issue after the latest 3CX update 16.0.5.619 . System was working fine until after the update. It is actual desk phone:Yealink (up top date firmware)

 

[JohnS_3CX]

Put the phone in speaker mode - does the problem go away?