Voice Mail recording wave files

[LiveRock]

Hi

I tested the system and left a voice mail but

1. Can't access voice
2. WAVE file missing in the ProgramData/3CX/Data/Recordings folder.

Anything I missed?

 

[craigreilly]

In scenario 1: Dialed VM Extension, asked for PIN. You entered it but there are no messages?
How long was the message you left?

In scenario 2 you want to be here:
C:\ProgramData\3CX\Data\Ivr\Voicemail\Extensions\<ext>

 

[LiveRock]

In scenario 2 , works

In scenario 1, need for info.

I am using X-Lite softphone. The extension is 1000.
When I use softphone to call myself at extension 1000. I am asked to leave a voice mail.
What I want is to retrieve voice mail.

Question 3: Is it possible to change the location where the wave file is stored?

 

[craigreilly]

Voicemail is all nines based on your extension length - so yours is 9999
I do not know for sure but check the Custom Parameters tab in settings to see if there is a VM save location...

 

[LiveRock]

I tried both 999 and 9999.

ERROR: Call Failed to Connect

Is there something wrong with my configuration?

 

[LiveRock]

Found the answer:

Should be "6666"

 

[craigreilly]

6666 is not default... so you or someone changed this... or maybe 3cx does based on Country selection.

 

[LiveRock]

Maybe you are right about country selection setting.

Dialing 999 here in Singapore connects me to the police.

Also, what is the number to dial to make an external call?

 

[craigreilly]

You create outbound rules to set this up.
I've in USA VoIP providers need 11 digits.
1<area code><7 digit number>

In 3cx you can say any number of 11 digits starting with 1 goes out over this trunk.
Or if you want people to dial 9 then numbers of length 12 starting with 91 strip 1 digit and go out over this trunk.

Based on your questions I think a review of the 3cx manual might be handy...