Voice mail transcribing not working

[rjm2884]

We are using 3CX PRO and we have follow the process to enable transcribing with Google services and we have not been able to receive voice mails with the transcribing text. We added the KEY generated from google speech api and also set the IP address from our server.
Any ideas?

 

[Allen_Miller]

The IP address in GV API setup is a restriction to keep the wrong people from hacking your account.
I think you may find some more information on the failure in your logs.
You might want to remove the IP restriction briefly and retest the transcription. If it works now then perhaps you had the IP address specified incorrectly?

 

[rjamesm2884]

We are jumping back to this problem again. Our 3CX server shows Microsoft Subscription Key, however I understand that 3CX is no longer using Microsoft but Google Cloud Speech API. I have created a key and disabled the IP address for testing and don't see any activity going from our PBX to Google. Not sure if this has to do with the PBX wanting to use Microsoft for speech.

 

[cobaltit]

So if you are on v15.5 you have to use Microsoft. In order to use Microsoft you had to have created a Bing Speech API key prior to 10/15/2018. If you are on v16 alpha or beta you use Google Cloud Speech API. If you are v15.5 and you don't have a Bing Speech API key then you either need to find someone who does or use a 3rd party service or upgrade to v16 when it comes out.

 

[rjamesm2884]

Great! Thank you!!!