VoiceMail - Alternate to the pound key (#)?

[Bob]

Hi,

The VoiceMail system has a requirment for the user to use the pound key (#) for a number of menus. This works fine for a standard phoneset, but it doesn't work well with a softphone. With a softphone, I must either use the mouse to click the # or use the keyboard to shift-3 for a #.

In order to use shift-3 for a pound sign on the keyboard, I must move from the numeric keypad on the keyboard over to the full keyboard.

It would be much easier and faster to go through my messages if I could stay on the numberic keypad.

So, is there a way to program 3CX to accept an alternate character for the #? Any of the following keys found on the numeric keypad will be fine with me, but here is my order preference: / * - + .

Thanks!

 

[gbarnes]

Voicemail pound key.

Yes, there is. I have done it as I use the pound key for something else, and the confirm delete etc uses the pound key!

Goto your 3cx directory in program files, then :
3CX PhoneSystem\Data\Ivr\Vxml

Click, and edit the EnterMailbox.php script.

Look for entry like:

<elseif cond="action == '#'" />
<assign name="action_code" expr="'playback_menu'" />
<goto nextitem="menuaction"/>

etc etc and change to 1 or something not used.

Now, in the grammar entry above, look for the # in the list and change to 1 or whatever you want. E.g:

<grammar>9|#<?= ($cnt_files > 0) ? '|#' : '' ?></grammar>

to:

<grammar>9|#<?= ($cnt_files > 0) ? '|1' : '' ?></grammar>

But be sure to make a backup of the original file. FIRST!

Graeme.

 

[gbarnes]

Just in case - pin entry

Just to add, you dont need to enter pound when entering the
pin number, just enter it and wait, so its really just the
confirm bit you need to change. Eg 'Press pound to confirm'...

This wont change the recorded option. If you need to change that also, then you have to edit the appropriate .wav file.

Hope I helped.

Graeme.

 

[BendyMetal]

pound key

where i come from ,the "pound" key is called the hash key....