Voicemail and Digital Receptionist not working

[nrking83]

I transferred our 3CX 11 phone server to a new server by using the data backup/restore tools.

We can make outbound calls, and inbound calls come in, however 2 key things aren't working:

1) When an inbound call is directed to a digital receptionist, they hear "This call can not be completed. Please try again later. We apologize"

2) When reaching a user's voicemail, the same message plays.

Everything else is working perfectly.

Any ideas?

Nick

 

[gschwab]

I'm guessing maybe some .wav files didn't get restored properly?

 

[west2]

Any suggestions?

This happened to me this morning. It has been running perfectly for 4 months.

 

[leejor]

Have the 3CX logs been of any use?

 

[cobaltit]

Have you restarted the services and/or confirmed all the services are running?

 

[ian.watts]

Sounds like the connection between the 3CX services and the web services is broken for whatever reason.
For me, when IIS is been stopped, I will get this generic message instead of the IVR for Digital Receptionists and the Voicemail.

The IVR is dependent on the web service. I don't recall. but you may see those system extensions are not registered.. but I don't recall off hand.