Solved Voicemail dialing zero

[Milton Schreiber]

If a caller dials zero while listening to someone's voicemail greeting, where are the settings in 3cx to route the caller? We are on version 15.5 sp2.

 

[eddv123]

Hi Milton Schreiber,

My estimation is that this is un-changable default behavior, it is diverting you to the Operator extension. I have checked the Extension, Voicemail and Parameters settings in 3CX but cannot see anything that can control this.

Check under PBX Settings you will see: "Callers who transfer out of Voicemail or other menus will be forwarded here"

You can set who will be the Operator extension so this gives you some flexibility.

 

[sip.bg]

You can create also a dummy extension as operator extension and forward it to queue, ring group, etc.

 

[Milton Schreiber]

Thank you both. That's exactly what I needed.