Voicemail email notifications not working

[ComputerMechanic]

Hi all,

had 2 clients today contact us because voicemail emails weren't received.

No changes have been to the setups.

Re-sending the welcome email works. We then have restarted the PBX services.

After restarting, testing leaving a voicemail works and the correct extension receives the email with voicemail attachment.

Anyone also experienced customers saying they haven't received their voicemail emails today?

 

[cam]

Hi, I have just noticed this not working, did you restart the 3cx services or the server?

Edit, just noticed you restarted the services, I will try this myself

 

[JohnS_3CX]

Hi,

What version is your PBX, and are you using custom or 3CX SMTP?

 

[cam]

We are using Gmails smtp server, the latest version of 3cx which was updated a few weeks ago.

This actually appears to have started happenning after the update. Oddly the system notifications (backup complete messages) were working just not voicemail

A restart of the services fixed our issue.

We was not aware of the issue until someone notified us so there is a good chance other 3cx users have the same issue but are not aware of it

 

[ComputerMechanic]

Hi, I have just noticed this not working, did you restart the 3cx services or the server?

Edit, just noticed you restarted the services, I will try this myself

Yeah restarted services.

It's intermittent. Had same client contact us again because they weren't receiving voicemails by email.

I did a test call and they received my voicemail along with re-sending the welcome email.

 

[ComputerMechanic]

Hi,

What version is your PBX, and are you using custom or 3CX SMTP?

We are using 3CX SMTP.

3CX version 16.0.619

 

[JohnS_3CX]

Ok monitor the progress and let us know how it goes.

If you are on a Pro/Ent license you may also try using a custom SMTP for comparison.