Voicemail locked - log event

[3CXusername]

Good Day,

If you enter the pin wrong 3 times, the voicemail account is locked.

It would be helpful to know when someone is locked out. I looked but could not locate an event in the server activity log. Is there another place to look?

Running v12 SP6.

thanks.

 

[Pierre_3CX]

Hi there,
There is no trace in the activity log, or by email notification, but you can find this when in logging level verbose in 3CXIvrServer.trace.log :

10:17:39.656|7968|(0):Subtag SBjsiEval. entering: 0x00000000013B70C0, 'attempt > 3', 0x0000000002DCE6C0
10:17:39.656|7968|(0):Subtag SBjsiEval. exiting: returned 0, 0x0000000002DCE6C0 (0x00000000013F5CA0)

When you see those lines with 'attempt > 3' it means the PIN auth has failed 3 times and call was terminated.

You could post this as a feature request on 3CX Ideas : http://www.3cx.com/ideas/ for more user-friendly alert.