Solved Voicemail not being sent via email

[Rob Novotny]

Hi guys,

Happy New Year.

I have created a call flow based on the basic CFD for emailing voicemail. I was unaware but it looks like the emails were not being sent even though I set it up as per your instructions. I am using the SMTP 2 GO service to send emails.

As per the instructions, I have the following settings:

Record module:

• Play beep before recording starts (enables)
• Max recording duration: 60 sec
• Stop recording… (enabled)
• Save to file: true
• File name: CONCATENATE("CallFrom_",session.ani,".wav")

EMail Sender:

• SMTP Server: "mail.smtp2go.com"
• Server port: 587 (I did also try 465)
• Enable SSL: false (I did also try true with port 465)
• Username: “[email protected]”
• Password: “SMTP2GO account password”
• From: “[email protected]”
• To: “[email protected]”
• Subject: CONCATENATE("New voicemail message from: ",session.ani)
• Body: "Please find voicemail message attached"
• Body is HTML: not enabled
• Priority: Normal

Attachments:

• Name: recording.wav
• File: CONCATENATE(session.audioFolder,"/CallFrom_",session.ani,".wav")
• Ignore missing attachments: not enabled

I set this service active on the 23rd of December and was only made aware now that they have not been receiving the voicemail messages. Is there also anywhere else that the voicemail messages are stored on the phone server so that they can be retieved?

System: 3CX V18
CFD Version: 18.0.57.0

Thanks, Rob.

 

[Evolute IT]

Are you hanging up after you're done with your message instead of pressing the stop digit? If so, that's why. Put the email sender in the disconnect flow instead.

 

[edossantos]

Or even easier, use the Record & Email component.

 

[Rob Novotny]

Thanks for the replies guys.
This is what I have set up:



As per the support ticket, the calls should still be recorded and stored somewhere on the phone server, even though they were not emailed.
Does anyone know where to find all of the voicemail messages on a Debian server (v18)?
At this point, I just need to recover the voicemail messages that were recorded.
Thanks, Rob.

 

[Rob Novotny]

All good, I found and downloaded the messages.
Have a great day all!
Rob.