Voicemail - This call could not be completed

[adammason]

Since moving server and backing up the database, restored fine and all is functional apart from when any phone calls the Voicemail. It says 'This call could not be completed' same with if a call to a devices rings off to voicemail produces same message.

Any ideas?

 

[danhriscanu]

Hi,

Have you changed the web server? What server are you using? Check logs for any errors and post them here.

 

[adammason]

17:18:23.480 [CM503008]: Call(17): Call is terminated
17:18:19.487 [CM503007]: Call(17): Device joined: sip:[email protected]:40600;rinstance=6d5de58eb98145b0
17:18:19.481 [CM503007]: Call(17): Device joined: sip:[email protected].###:1024
17:18:19.231 [CM503025]: Call(17): Calling Ext:Ext.900@[Dev:sip:[email protected]:40600;rinstance=6d5de58eb98145b0]
17:18:19.191 [CM503004]: Call(17): Route 1: Ext:Ext.900@[Dev:sip:[email protected]:40600;rinstance=6d5de58eb98145b0]
17:18:19.183 [CM503001]: Call(17): Incoming call from Ext.106 to <sip:[email protected].###>

Could it be to do with the 127.0.0.1 ?

Also I have used IIS instead of the other webserver..

 

[danhriscanu]

This is ok. 999 its a system extension registered on localhost. Are you using public IP for your extensions like 86.162.230.###?

 

[adammason]

I changed it default voicemail to 900.. didnt want 999..

Tried changing back made no difference

Yes Public IP, as we are using extensions from a few locations, home and mobile..

 

[SY]

I changed it default voicemail to 900.. didnt want 999..

Tried changing back made no difference

Yes Public IP, as we are using extensions from a few locations, home and mobile..

try to find location of 3CXIvrServer.log/3CXIvrServer.trace.log and post it here.
To make things simpler, restart Digital receptionist service. Replicate problematic call. "zip" those files and attach archive to you post.

 

[adammason]

Seems like this is the error

18:36:09.162|2700|(0):Error! Module '3CX.com.OSBinet'. Error ID 219. URLhttp://localhost:5000/ivr/ivr_start.aspx?FromDispName=Adam%20Mason&IVRHandlerFROM=106&IVRHandlerMENU=999&IVRHandlerTO=999&ISID=From_106_To_999_Menu_999_%230%2F1MethodGETError-1
18:36:09.162|2700|(0):Error! Module '3CX.com.OSBinet'. Error ID 204. rc2
18:36:09.162|2700|(0):Error! Module '3CX.com.vxi'. Error ID 203. urihttp://localhost:5000/ivr/ivr_start.aspx?FromDispName=Adam%20Mason&IVRHandlerFROM=106&IVRHandlerMENU=999&IVRHandlerTO=999&ISID=From_106_To_999_Menu_999_%230%2F1
18:36:09.164|2700|.\api\VXIpromptImpl.cpp(212):IvrDll, VXIpromptImpl::Impl::Queue(), Error! A serious error within IVR session

 

[SY]

Your webserver is not running or http://localhost:5000/ivr is not accessible.

 

[adammason]

Currently reinstalling IIS and 3cx.. will post update.. thanks for your help!

 

[adammason]

Fixed.. Thanks again

 

[SY]

Fixed.. Thanks again

Re-installation was not required. Unfortunately, we have not investigated this precedent here
Anyway, I'm glad to know that problem was solved.
Regards

 

[nupton]

We're having the same issue and I really don't want to reinstall. Using abyss, What is the not reinstalling fix?

 

[SY]

We're having the same issue and I really don't want to reinstall. Using abyss, What is the not reinstalling fix?

Open Service Control Manager and restart (or start if it is not running) Abyss Web server.

 

[hostone]

Every time I have seen this issue it's been related to the web browser. Usually the cause is .NET (updated .NET patches, etc).

2 choices: check .NET etc and then restart IIS. Usually fixes the issue.

or

Switch to the Abyss Web Server (3CX) instead of IIS if you don't need the other IIS features of the product (like MyPhone chat client etc).

I also notice the IIS option never seems to work on a desktop version of Windows.

 

[MrKoen]

Hi,

Have you changed the web server? What server are you using? Check logs for any errors and post them here.

Genious! Encountered the same problem. This hinted for me that I just had changed the default port HTTP 5000 to port 80. Added HTTP 5000 back in IIS manager and it was up and running again. Thanks!

 

[bsloan9858]

try to find location of 3CXIvrServer.log/3CXIvrServer.trace.log and post it here.
To make things simpler, restart Digital receptionist service. Replicate problematic call. "zip" those files and attach archive to you post.

3CX support, I'm having the same exact issues but with using the built in web server on v14SP3. I posted my issue in the forum but no one has yet replied. Can you please help!