Voicemail to email issue

[missysad]

Hi, We previously had set up a voicemail to email attachment for a G-suite email account. It stopped working on the 1st of Dec because the Gsuite account was suspended but it was reactivated same day. It has not worked since then for that same email account. We changed the recipient of the voicemail to email and they are receiving it without issues.
Gsuite support said that the issue might be with the sender. Am I missing something?

 

[cobaltit]

Nope, everything you said sounds accurate

 

[missysad]

I thought so too, by any chance do you know where I can get message ID's or headers that these VM attachments are from in 3cx?

 

[cobaltit]

Nope, and there's no need. 3CX uses Sengrid. If a message bounces it goes on an automatic blacklist for a week. Just use plus addressing to send emails to that account.

 

[missysad]

As a workaround, for now, I did create an email alias for that account and that worked. It's not on the blacklist sadly. I guess this works for now. Thanks!

 

[JohnS_3CX]

If you use the 3CX SMTP to send email to what was (then) an invalid address, it will get blacklisted.

You either have to wait to this to expire, or use your own SMTP which is not subject to this restriction.