Voicemail to Email issues

[YiannisH_3CX]

I would be very interested in seeing those files once you catch the problem. Once you have them please let us know so we can take a look or if you have the ability to open a ticket please do so and send them there.

 

[Carl Giese]

I am very interested in the resolution to this as well since we have the same issue for one of our users. We are running 3CX v15sp4 and onsite exchange 2013. The system emails seem to come through fine, just having issues with the voicemail attachment notification that we know of right now.

 

[TheCurious1]

I have uploaded the logs to 3cx and created a support ticket. Below is the updated response I received from 3cx. So will be waiting for the next SP which sounds like it's right around the corner.

Hello,
After looking into the files you provided us with, we found that the specific VMail that had been left ran into a known issue that exists in the current service pack of V15 (SP5).

While we cannot do something actively about this now, I am happy to say that in the upcoming service pack which is currently available in Beta, this has been addressed, so once you upgrade after it has been officially released, you should not have to worry about this happening again.

Please let us know should you have any further questions or inquiries.


Additional Ticket Information:
Ticket ID: 140903
Ticket Subject: Voicemails getting delayed
Ticket Owner: Nikos Tsironis

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Best regards,
Nick Digalakis
Team Leader (Support)

 

[jgibbons3]

I have seen this as well and even more troubling and at least IMHO rules out the smtp server/relay is that whenever this happens the VM is not showing up at the handset. When one gets stuck, it seems to get released when another VM is received by that extension. This is starting to create some major issues at my company.

 

[CCAN]

I have seen this as well and even more troubling and at least IMHO rules out the smtp server/relay is that whenever this happens the VM is not showing up at the handset. When one gets stuck, it seems to get released when another VM is received by that extension. This is starting to create some major issues at my company.

We have noticed the same issue in our office.