VoIP Provider changed s.th. - cannot make calls

[Tugi2o]

Hi,

i think my german voip provider (ARCOR bought by VODAFONE) made some changes - now it is not possible to use the 10 VoIP-lines with 3CX. So i have a lot of problems.

If i use ths soft phone from my provider everything is working. if i use with 3cx phone system / assistant / phone i cannot make calls
On their software i have to write down phone number & password and also online username and online pasword.
so i think it has to do something with these settings? is this possible?

i can send the developers the account data to make some tests - if they are interested to solve this problem - i hope they are.

please tell me what i have to do. thanks.


Tugi

 

[carolinainnovative]

Start by reading this post, put your pbx in verbose logging mode and post logs. See here:
http://www.3cx.com/forums/forum-rules-read-to-get-answers-93.html