Voipfone Query

[Lusk]

Hi,

I have installed 3CX on a machine and the trunk is showing as registered with Voipfone. The issue I am having is that when making a call to a Voipfone registered number, the call is not coming through to 3CX but it is coming through the Voipfone system. In other words, Voipfone seems to be grabbing the phone before 3CX gget's to it.


What is the issue here, please?

 

[Alphabetic]

So youre using the virtual PBX in Voipfone? Because that service you need to pay for £1 per EXT.

If you are not using Voipfone at all, other than for their trunks to use in PBX then you just create your trunk in 3CX using your login ID # and password.

thats why I cant understand why youre using Voipfones virtual PBX and 3CX.

Here are the notes I made when I was testing setting up Voipfone with 3CX and I had help from Voipfone support.

General SIP Trunk

Registrar/Outbound: sip.voipfone.net

Port: 5060

Auth ID: Voipfone ID (starts with 3)

Auth PW: Voipfone login PW

In outbound parameters change From: User Part to AuthID