W60B - Bad Password

[mcrinon]

Hi everybody !

I have an issue with 2 W60B DECT Bases.
I tried to connect to the web interface of these bases, but I have an error : "The username or password is incorrect!". But the password that I write is the one indicated on my 3CX Admin Console (Advanced > FXS/DECT > [Base_Name] > General > Device Web Page Password).

I could manually reset to factory the bases and configure it again, but is there an other way to find the password, or change it in order to connect to the web interface ?

Thanks for your help !

 

[Saqqara]

Have you tried admin as the username and password. The password in the 3cx management console will be the password when you provisioned the device.

 

[JohnS_3CX]

Please try what @Saqqara said ( admin admin) but also make sure that when you check in FXS section, you are looking at the correct MAC address.

If you have two devices there, each one will have a different password.

Restarting the device will also cause it to reprovision, which will apply the password you see in the management console

Our Guide can be found here if you want to simply reset and reprovision them. Also make sure you use the correct firmware as per the guide: https://www.3cx.com/sip-phones/yealink-dect-w52p/

 

[mcrinon]

Thanks for your help !

First, the firmware version is correct !
Then, I'm looking at the correct Base, the MAC Address is the same on 3CX admin console,
Finally, Admin / admin is not correct too,

I will try to reboot the DECT Base to reprovision it to apply the password.
If it doesn't work I will reset and reprovision them.

Thanks !

 

[trustit]

Reboot Base