Hello,
We have multiple queues that we have scheduled to reset Queue Statistics daily at midnight.
Now this morning, we have 92 Answered, 2 abandoned in the wallboard
but when we take a look at the Queue report, it only shows 71 Calls.
Can help me explain why the discrepancy?
We have multiple queues that we have scheduled to reset Queue Statistics daily at midnight.
Now this morning, we have 92 Answered, 2 abandoned in the wallboard
but when we take a look at the Queue report, it only shows 71 Calls.
Can help me explain why the discrepancy?
