Web Client Disconnected. Reconnecting in XX seconds

[TaylorStevens23]

My 3CX client has stopped allowing access to the web client. I can access the Management Portal without issue and it appears the phone app is working tho it does not show a green square in the upper right hand corner. Looking at the dashboard non of my usage is over 30%. Does anyone have any clue what is happening to my web client? No changes we made to the environment and it has been running without issue for a long while now and was working for most of the morning.

• 3CX Version, Professional Annual 18.0 (Build 415)
• Server OS, Debian 10
• Is the 3CX Server Hosted and where? On Prem
• Provisioning Method: Local
• Trunk Provider or Gateway Make/Mode: 123net/Twilio
• Are custom Phone Templates being used: YES

 

[TaylorStevens23]

I was able to solve this by restarting all the services, not ideal to do mid day but it was beginning to impact peoples ability to work. Thankfully 3CX services don't take long to cycle and the system was back up in a few minutes. Thought I would put the solution out there in case anyone else runs into this issue.

 

[daniel.silas]

My 3CX client has stopped allowing access to the web client. I can access the Management Portal without issue and it appears the phone app is working tho it does not show a green square in the upper right hand corner. Looking at the dashboard non of my usage is over 30%. Does anyone have any clue what is happening to my web client? No changes we made to the environment and it has been running without issue for a long while now and was working for most of the morning.

• 3CX Version, Professional Annual 18.0 (Build 415)
• Server OS, Debian 10
• Is the 3CX Server Hosted and where? On Prem
• Provisioning Method: Local
• Trunk Provider or Gateway Make/Mode: 123net/Twilio
• Are custom Phone Templates being used: YES

Hi TaylorStevens23, did managed to solve your issue ? I have the same issue, and restarting 3cx services didn't solve it.
cheers,
Daniel

 

[DPhillips]

Have a customer with the same issue - we'll try restarting the services.

 

[TaylorStevens23]

Hi TaylorStevens23, did managed to solve your issue ? I have the same issue, and restarting 3cx services didn't solve it.
cheers,
Daniel

I restarted the services and haven't had the issue again since.