webclient does not dial deskphone

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korazy

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I have my 3cx pbx hosted with vultr, i have my sbc onsite (vm) and I have my yealink desk phone.
I logon to web client using my extension. From contacts, if I click on the call and 'call using' is set to my desk phone, it doesn't make the call. the web client dialer shows on the screen, and then disappears a few seconds later. how do I fix this?

The connection between web client and desk phone is working:

1. in the web client, in voicemail, click on 'play on phone', this works.

2. using my desk phone, make an outbound call, the web client dialer shows my active call.
 
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