Solved webclient MAC no audio

[exeviadm]

Buenos días,

los clientes que tienen MAC no pueden escuchar ni hablar.

Todas las notificaciones y permisos están activados. La llamada se realiza pero no se oyen los interlocutores.

 

[OlegR_3CX]

Hi there.
What do you mean by MAC?
In the screenshot, we can see that it's Windows application.

 

[exeviadm]

Yes from web client Mac:

No Audio.

From App Microsoft:

 

[OlegR_3CX]

Are you able to have echo test from MacOS by calling *777 and hear your own voice?

 

[exeviadm]

I have taken the test and the user of the Mac does not listen to himself

 

[OlegR_3CX]

So you basically saying that it does connect you can see it, however no audio right?

 

[exeviadm]

That's it. With no user who has MacOs. We have even tried others that are not from the organization. All users with MacOs present us with the same problem

 

[OlegR_3CX]

Maybe you can run the wireshark on the MAC directly and see the traffic from the IP of the 3CX on ports 10500-10999.
Do you see UDP packets arriving to the NIC of your OS?

 

[exeviadm]

Hi,

resolved after opening traffic in the Network security Group:
Inbound rules NSG:

 

[TheodorosG_3CX]

Glad to know this is resolved