Solved Webclient registration dropping every 10 seconds

[backwards152]

Currently getting the registration for all connections (lAN and Remote) for users using the webclient dropping every 10 seconds and re-registering. The mobile app is more stable but not ideal for our call centre customers to use.

Running version 16.0.655 on a self-hosted debain. No issues with the firewall as the last test was all green.

 

[backwards152]

I've just installed a new version via the debain ISO and restored the config from last nights backup. Still getting the same result on a fresh server build.

 

[JayS87]

I have the same problems. Friday was everything fine and today the webclients and windows apps still losing connection but it takes longer than 10sec. The app is saying that there is a problem with the web API.

The customer said, in the morning was a 3CX Windows App update.

 

[backwards152]

Found that we were missing the NTP service on our VM and as we're using Hyper-V, disabled time sync with the host and this sorted it. Very weird given that has nothing to do with any of the services.

 

[JohnS_3CX]

Hi,

Indeed on hyper-v you need to set up NTP
https://www.3cx.com/docs/installing-microsoft-hyper-v/#h.d8s5d1j032hd

Services need to have the correct time to stay in sync, and also to validate SSL certificates.