webclient user 'admin' login fails after upgrade from debian 10-->12 and 3cx 18-->20

[RichardBaini]

i was in admin webclient, i checked for new updates and it recommended to upgrade debian version from 18 to 20. after upgrade, i tried to login to admin webclient and it says wrong pasword.
any assistance?

 

[SteveITS]

You need to log in as an extension such as a system admin extension (number).

 

[RichardBaini]

When I was on V18 (before the upgrade to V20), all users have 'user rights' and there is an 'admin' user with 'admin rights'.
after the upgrade, all users can login except admin user that show 'incorrect username or password'

 

[SteveITS]

Use the extension number not the word “admin”. Email address may work now too? (Don’t recall offhand)

A system owner extension was required as of 18u6 or 7 or thereabouts.
https://www.3cx.com/docs/assign-system-owner/

 

[RichardBaini]

thank you solved, i found the owner extension

 

[TheodorosG_3CX]

Keep in mind the below blog post where you need to ensure for the System Owner before updating to V20 as the admin is no longer available:
• https://www.3cx.com/blog/releases/v18-update-9/