WebMeeting REFUSED TO CONNECT

[robertdg]

Hi,

We recently migrated our 3CX instance to a new server. Backup and restored configuration to the new server.
We used the same FQDN.
This is a custom FQDN and we have pointed it to the new server.

3CX version: 16.0.5.619

Right now, everything works except WebMeeting.
When we access WebMeeting via the Webclient, it says www.3cx.com REFUSED TO CONNECT.
See screenshot below.



After some digging, I figured out WebMeeting might be bound to the License.
When I login to https://customer.3cx.com, it still shows the OLD FQDN IP address, not the IP of the new server.
I clicked RELEASE and confirmed to release the FQDN but NOTHING HAPPENS.
It doesn't release the FQDN.

Please advise how to proceed.

 

[JohnS_3CX]

It needs to be bound to an FQDN for webmeeting to work.

Please start from here for your troubleshooting steps
https://www.3cx.com/user-manual/video-conferencing/troubleshoot/#h.s1lbkmjamofg

 

[robertdg]

It needs to be bound to an FQDN for webmeeting to work.

Please start from here for your troubleshooting steps
https://www.3cx.com/user-manual/video-conferencing/troubleshoot/#h.s1lbkmjamofg

It is bound to an FQDN. But 3CX portal shows the IP of the OLD server, not the NEW one.

 

[JohnS_3CX]

Restart your System Service and allow it a couple of minutes to update then