what is the best method to fetch start and end time of the Incoming Call 3cx-vtiger

[itj-CRM]

Hi All,

when i get the incoming call i want to store a callLog record in CRM , for that i need starttime and endtime of the call.
So we can know how much duration of each call etc, can somebody help on this how can we fetch this information from 3cx ?
thanks in advacne

 

[edossantos]

Are you using the standard template we provide to integrate 3CX with Vtiger? Here you have all the variables you can use for call journaling:
https://www.3cx.com/docs/vtiger-crm-pbx-integration-server-side/#h.fufki07ehefe

 

[itj-CRM]

Using some custom template which support open source vtiger not on demand. The xml file working fine.

Just observed the call journal is creating in CRM with start and end time also but it's not relating to contact, I think we have to do some more change to take contact lookup for this call journal right?

Please guide

 

[itj-CRM]

and is it possible to add custom module in template, so the call journal should store in custom module, currently it stores in Events(Calendar) Module in vtiger CRM.

 

[edossantos]

Probably that template was developed for v16 and that's why activities are not associated with the contact. If that's the case, in order to solve this you need to make 2 changes:
1) During contact lookup and contact creation, return the EntityId and EntityType outputs.
2) During Call Journaling use the [EntityId] and [EntityType] variables, which contain the details you need to do the binding.

 

[edossantos]

and is it possible to add custom module in template, so the call journal should store in custom module, currently it stores in Events(Calendar) Module in vtiger CRM.

Yes, as long as there is an API for that, you can do it....