Where is the average queue waiting time report in v20?

[chrismeece]

I see this featured in the notes for v20 but I can't find the average queue waiting time report. We used it for our monthly reports to state and I can't find it now that we have upgraded.

 

[Alphabetic]

Probably because its a graph, it'll be part of the Grafana integration that's coming. Otherwise, you'll have to pull off the CSV's and create the graphs in Power BI

Just download the Q Answered By Wait Time and then in the cell below all the Ringing type =AVERAGE(A1:A10) for example.

 

[chrismeece]

You're awesome. I thought I would have to do something like that but wasn't sure what report to use. Thanks!