Where to find Dynamics 365 api Call Journaling logs error

[Ralph Malaga]

When we call a phone number in dynamics using click to call to a specific record in dynamics there is no Phone call added to the record. We can't find the Call Journaling logs since we want to check what is the error of creating the Call Journal in dynamics record
.

 

[edossantos]

The Call Journaling feature is added in v16. Are you in v15.5 by any chance?

Please note that v16 is in beta stage now, so you need to wait before installing it on a productive system.

 

[Ralph Malaga]

The Call Journaling feature is added in v16. Are you in v15.5 by any chance?

Please note that v16 is in beta stage now, so you need to wait before installing it on a productive system.

Currently we updated to v16

 

[edossantos]

Did you follow the steps described here to create the Extension field? This is a must for Call Journaling to work. Otherwise, we can't match the call to the Dynamics agent...

 

[Ralph Malaga]

Actually we do the strait forward instruction and call journaling is created in Phone Call activities of the contact record but sometimes it fails that is why i'm asking if where can we check the call journaling logs creation error.

 

[edossantos]

The log to check is 3cxSystemService.log in the 3CX server.

 

[Ralph Malaga]

Do we need to set the log to medium/verbose?

 

[edossantos]

Yes, that will help. Go to the 3CX Console > Dashboard > Activity Logs > Settings > and set the log level to verbose. Remember to revert this change after your fixed the issue.