Windows App Manager Panel show queue and all calls

[icsda]

The Manager Panel in 3CX Windows App/3CX.Softphone seems to have changed in version 20.0.895.0/5.1 (Build 895).
Previously the Manager Panel allowed a user to show all calls (with permission) and a nice list of extensions/users with their queue status as described/seen in this 3CX blog post.
In the new version either you can see all calls (with permission) but not the queue status or the queue status but only calls from that queue.

How can that be changed?

 

[K_SAK]

Hi,

Is the extension doing the viewing a Manager of all queues?

 

[icsda]

Hi,

Is the extension doing the viewing a Manager of all queues?

If I understood correctly, no the extension that has the manager panel open is not a manager of any queue.

 

[positron]

I've already had one client complain about this change after updating to build 895. They were used to a consolidated view in he manager panel which shows all active calls on the top and queue member/status on the bottom so they could monitor all activity. Now, they can either monitor all calls (queue and non-queue calls) by selecting the "All" dropdown but lose the ability to see queue agent login status and queue statistics, or they can switch the dropdown to the "Queue" view, but now the upper call display only shows queue calls (which excludes parked calls as well as other non-queue calls).

The panel view in the web client shows a view similar to the way it was before, with all active calls and the queue agents and stats below, but it's messy to have a web browser window open instead of the manager panel.

 

[icsda]

This seems to be fixed, at least since changed in version 20.0.990.0/5.3 (Build 990).