Drag & drop for call transfers makes call management easy as pie.
New Panel & Switchboard views are available in the 3CX Windows Softphone - previously only available for BETA testers. Apart from enabling managers to monitor performance, the switchboard also allows receptionists to drag and drop calls to make a call transfer.
New Panel & Switchboard Views
Supervisors have the possibility to monitor agents, as well as a specific queue, or if required many queues at the same time. They can also view important call and agent statistics.
In summary, options include:
- View All - The Receptionist: shows all extensions and indicates whether they’re available or not, allowing for fast call transfers.
- Queue Calls View - The Queue Manager: allows queue managers to easily see all queue activity in a single screen.
- Specific Queue View - Manage the queue’s agents, view call statistics.
- Drag and Drop that Call - Users drag and drop a call onto a colleague’s extension and perform a blind transfer.
Get the App Without a Microsoft Store Account
Windows 11 users who do not have access to the Microsoft Store, can now download the 3CX Softphone app directly from the Microsoft Store website.
Microsoft has simplified the downloads of the Store apps by allowing users to download app executables directly from the website using new “installers for web”. The downloadable package also manages your app updates.
Other Fixes
- Pickup via BLF
- Panel inconsistency in naming
- Ringing state is shown in BLF panel
- Agent list randomly do not load correctly in UI
Get the Latest Softphone
- Download the latest Windows Softphone from the Microsoft Store or the Microsoft Store website - if you don’t have an account.
- Head over to the Windows Softphone Forum to give us your feedback and/or ask questions.
- Read the Windows Softphone guide.
- View the complete change log.
