We have made a custom plugin for the windows client to call a number from another application.
We are running the 3CX client version 15.5.12227.5 and use a Pro license.
The problem is that when the 3CX client is already open, it does not respond to the request from the application to call the entered number (the icon does not even blink to register the process is spoken to).
However when we simply restart the 3CX client, but leave the application running, the client responds to the call request for the entered number. As long as both are running afterwards, making calls continues to work. If you leave either the client or application running afterwards, but restart the other (for example leave the 3CX client running and restart the application) the command still works to call a number.
Though when both the application and the 3CX client are closed and they are both restarted (3CX client first since the application cannot start without the 3CX client giving an endpoint for the named pipe), the command to call fails again.
The configuration for integrating the plugin is also correctly inserted in the 3CXWin8Phone.user.config file.
Is there a way around this problem or will the 3CX client always have to be restarted once before making calls?
(The programming is based on this: https://github.com/TrickUK/3CX-Another-CRM and I have noticed the same problem with this program)
We are running the 3CX client version 15.5.12227.5 and use a Pro license.
The problem is that when the 3CX client is already open, it does not respond to the request from the application to call the entered number (the icon does not even blink to register the process is spoken to).
However when we simply restart the 3CX client, but leave the application running, the client responds to the call request for the entered number. As long as both are running afterwards, making calls continues to work. If you leave either the client or application running afterwards, but restart the other (for example leave the 3CX client running and restart the application) the command still works to call a number.
Though when both the application and the 3CX client are closed and they are both restarted (3CX client first since the application cannot start without the 3CX client giving an endpoint for the named pipe), the command to call fails again.
The configuration for integrating the plugin is also correctly inserted in the 3CXWin8Phone.user.config file.
Is there a way around this problem or will the 3CX client always have to be restarted once before making calls?
(The programming is based on this: https://github.com/TrickUK/3CX-Another-CRM and I have noticed the same problem with this program)
