Windows Client - How do I stop blinking notification

[bmcdevitt]

Hello All,

I am running Windows Server 2012 + 3CX V12 SP3

All users have updated windows client, our issue is (and this is every user). When a call comes in the 3CX client blinks, which is nice and all, but even after the call the windows client just keeps blinking. It does stop once you click on the application, but everyone stopped looking at it because at this point it just blinks all day.

I'm not sure if this is a known bug or what but I did some googling and could not find anything related.

Please help.

Thanks,

-Ben

 

[netswork]

Norekhov,

So that I understand clearly before talking with my customers...

We are using CTI mode with no CTI supported phones. We do not want the 3cx phone application to steal focus or flash on the computer. Since using CTI mode they obviously have a desk phone that is ringing.

So with CTI mode can we turn off all notifications of the phone ringing/missed calls? We don't want 3cx phone stealing focus either. I see the need for steal focus/flash when using 3cx phone in soft phone mode, but have no need or desire for it in CTI mode.

Thanks for your help with this issue.

Billy

 

[norekhov]

Well, unfortunately we removed an option to disable flashing at all.
When you disable "Steal focus" it will flash.

But now it will stop flashing at the same time as ringing.
So when phone rings. it will flash. When you have missed call or you answer through another phone it won't flash.
After that taskbar button won't even stay orange.

 

[netswork]

If you answer with a phone that 3cx does not currently support with CTI how does the app behave? Does it stop flashing then as well? Thanks for your quick response.

 

[norekhov]

Sorry, I need to check it to be 100% sure but i'm pretty sure it will stop.

Now "stop flashing" and "stop ringing" are equal things. When you answer from CTI/non CTI phone it will stop ringing notification and so it should stop flashing.

Previously we had an error here. And also "stop flashing" was done bad leaving button orange.

 

[netswork]

I upgraded on my internal system and confirmed the behavior. With steal focus turned off The application flashes on incoming call and continues to flash while on the call. Once the desk phone is hung up the application stops flashing.

 

[norekhov]

Sorry, netswork, i don't understand your last message.
The behavior you described is for SP3. Just checked for SP4 with CTI/non CTI phone it works like this:

Flashes on incoming call
Stops flashing on call answer or missed call.
It _should not_ flash during established call.
Please, confirm this is fixed for you.

 

[netswork]

sorry, this may have been prior to upgrading my client. I have confirmed that with the latest client it stops flashing after the call is answered. Thanks!

 

[bmcdevitt]

I updated us to SP4 Monday night and everyone is pleased, it took care of the all day blinking.

THANK YOU!

-Ben