Windows softphone CTI mode for mobile-client

[B.Fluehmann]

Hi
We are planning to replace our DECT phones on our legacy pbx by Smartphones with 3CX mobile-clients. This is working great so far.
Our old DECT phones can be controlled by windows uc clients in CTI mode.
My question is if there is a way to do the same thing with the 3CX windows phone. I.e. use it in some sort of CTI mode and use the mobile-client as phone instead of a legacy desktop sip phone.
Thanks

 

[YiannisH_3CX]

Hi @B.Fluehmann

Actually you can do this, provision the 3cx mobile client with the same provisioning file as the windows client and set the client to CTI mode.
Start a call and you should get the Make Call function on the mobile client. Of course the clients must be in the same network for this to work

 

[B.Fluehmann]

Hi Yiannis,
Thank you very much for your fast reply.
I have tested it and it is working great. One sitenote. It is working as well if the mobile phone is NOT on the same network as the pc/pbx, even over LTE/GSM!
One thing I have noticed with the new config ist that on incomming calls there is no windows pop-up of the pc-client anymore. Just the mobile phone is ringing. Is this intended like that or is there a way to configure it as well?

Regards Bernhard

 

[YiannisH_3CX]

There is an option to bring the client in front when a call is coming in but that will bring the whole client in front. That option is located at settings/advanced settings/Behaviour.
The little pop up comes up when you close the client (press x) but the client is still running in the taskbar.