Unsupported WP820 with phone vs fxs template

[thghh]

I have now changed the template for the WP820 and the phonebook is now transferred correctly with German umlauts.

But what I do not know is how to change the template so that the username is shown in the display.

Can someone please help me?

Thanks

 

[slytt]

honestly just upload it through the admin panel, you don't have to go dropping it in manually.

Also this is not for a GS820, but for WP820

Hi Brent - I have hosted service thru 3cx v18 and cannot find on the admin panel where to upload phone template - sorry for the newbie question and thanks for addressing this phone

 

[thghh]

 

[slytt]

Thanks - howvever my hosted version does not show the templates logo - any idea how to activate it. ?

 

[NikolasA_3CX]

View attachment 32832


Thanks - howvever my hosted version does not show the templates logo - any idea how to activate it. ?

If you are using a 3CX Hosted instance the template option is not available.

 

[slytt]

Thank you - is self hosted with usual cloud provider ok for displaying templates or will i need to install on premise gears ?

 

[NikolasA_3CX]

Thank you - is self hosted with usual cloud provider ok for displaying templates or will i need to install on premise gears ?

That is correct, if you deploy a machine on the cloud that is self-managed you will be able to see the templates.

 

[slytt]

Hi - I was able to see templates section from my self-managed instance / i also updated pro from standard and I'm intending to upload the grandstream xml file provided on this thread- now my issue:

i can click on add+ buttom and do get the folder offering to select a file yet all are greyout including xml file extension / even a xml file from existing list cannot be locally saved from the server

any suggestions ?

 

[NikolasA_3CX]

This section is only for uploading IP Phone templates.
Dect phones are hardcoded, and no custom templates can be uploaded.

 

[BrenttG]

ive used the template on 12 of these now without encountering the issues you listed @thghh , so perhaps your system is different, or you are using an older firmware, ensure the firmware is 100% up to date, and note that 3CX will not show the latest firmware for it.

 

[slytt]

Thank you both for suppot - it is working ! issue probably due to chrome - what i did to overcome :
- in parameters / templates - clicking on add to pop up file selection window
- go below and select display options to all files (so that no file gets greyout )
- search for your file : in our case grandtsream......ph.xml
- select to add

The phone profile gets highlighted in red - but it works great on our network.

in 2022 - 3cx should embrace Ip phones natively as office/commercial networks gets better especially moving to 5Ghz

 

[Andotek]

Hi Brett,
Template works well so thank you for this. The only issue I have is that when the phone puts a user on hold, the call is dropped after 30 secs. I think it has something to do with a SIP keep a live message being sent back to the PABX to keep the session alive. Will keep investigating and playing with the settings in the phone. Once I work out that then I'll have to update the template to add the required options in.

Has any one else experienced this?

 

[EbenvR]

Good Day
I just want to find out if this template will work on the Grandstream WP825 devices?