Solved Wrap-up time Call Queue not working

[Mickel den Ouden]

Since we have upgraded our NFR 3CX from version 18 to version 20 the wrap-up time in the call Queues is not respected anymore.

If a user hangs up a call he picked up from the queue the next call wil be offered from the same queue immediately while the wrap up time is 120 seconds

Version is 20 update 1 (build 731)

 

[TheodorosG_3CX]

If for example change the time to 100 seconds and press Save, does this still occur?

 

[Mickel den Ouden]

If for example change the time to 100 seconds and press Save, does this still occur?

I did lower it to 100 seconds and this works.
So at this time 100 will probably be the maximum.

Thank you very much

 

[TheodorosG_3CX]

If you now revert to 120 does the issue occur?

 

[Mickel den Ouden]

If you now revert to 120 does the issue occur?

No, the issue does not occur if I set it back to 120 seconds.

 

[TheodorosG_3CX]

So currently your issue is resolved correct?

 

[Mickel den Ouden]

So currently your issue is resolved correct?

Yes it is but this is strange behavior
But i am glad i know how to deal with it and i wil be convinced it wil be solved.

 

[TheodorosG_3CX]

This means that the setting was not properly saved to the database causing this issue.
Changing values and save resolved it and i'm glad now is working as expected