Wrap-up time in Call queue

[PeterM]

Hi there,

We have configured our queues to have 60 seconds wrap-up time. This should be long enough to finish documenting received call. We are looking for a way to stop/cancel/skip the wrap-up time in case agent is finished documenting his ticket in less time. Your help would be greatly appreciated.

Thanks.

 

[VasilisV_3CX]

Hi @PeterM,

At the moment, there is no way to bypass the wrap up time. This has been a request before, which you could vote for here: https://www.3cx.com/community/threads/wrap-up-time.58591/#post-263826

 

[Alphabetic]

Why not go the other way around?

Shorter wrap up time, if an agent needs more time - DND

 

[VoIPTools]

I was going to suggest no wrap-up time and just put the agent's extension in DND. However, this approach creates its own challenges. There really is not a good alternative. I can not offer a clean workaround.

 

[PeterM]

Thank you. We will start with 1 minute wrap-up time and monitor situation.

 

[VasilisV_3CX]

Sure @PeterM, if you require further assistance, free free to open a new thread.