Solved Wrap up time when in multiple queue's

[Owen Last]

Hello,

I know this has been raised before but it's still causing a problem and wondered when it'll be fixed? I've checked the blog and there isn't anything I can find;

https://www.3cx.com/community/threads/some-of-my-extensions-do-not-have-wrap-up-time.54315/

Essentially if a user is part of more than one queue, their wrap up time doesn't affect the other calls coming in on those other queue's. All of our queue's are set to 10 second wrap time, but if someone answers a call on queue 1, hangs up and there's a call in queue 2 waiting, it won't wait the 10 seconds, it just pushes it straight through.

Is there a development raised for this at all as I imagine it impacts a fair few people? We're currently on version 16.0.676

Kind regards,

 

[JohnS_3CX]

Hi Owen,

This is an old V15 issue that has been fixed. Are you still facing this issue in V16?

 

[pmv800]

We have 4 agents using the 3CX softphone for Windows and they are only part of 1 queue. But the wrap up timer is not working for them. They are on 3CX 16.0.493

 

[JohnS_3CX]

@pmv800 I can confirm that it works correctly in 16.0.4.493



Can you double check the settings and perhaps restart the services?

Also ensure that the call is coming from the queue and not from another direction like a ring group or a forwarded call from elsewhere.

 

[pmv800]

I restarted the Queue Manager service and the agents are reporting they have a wrap up time now. Thanks