Wrong name displayed on incoming Intercom

[tmeahl]

We had an employee on extension 115 that left the company. I deleted the user from the PBX, factory reset the phone, and created a new user on extension 115 for the new employee.

But when the new employee Intercoms anybody in the office (*11) the old employee's name still shows as the dialer. However when the new employee dials any extension by tapping their BLF, the proper name comes up.

Any suggestions? Thank you!

 

[Alejandro_3CX]

Hi this looks like an old cache or contact entry matching the extension number and resolving the old name entry.

I suggest you to check the phonebook used on the endpoints, and reprovisioning.

You can also take a packet capture when doing the call so you can check what is sent as display name to the endpoints.

Have a great weekend!

 

[tmeahl]

Thanks @Alejandro_3CX !!
Reprovisioning didn't seem to work, I ended up having to factory reset the offending phones and then re-assign to the users. Wasn't too big of a deal, there aren't too many extensions.

Much appreciated!