Wrong Prompts set for Internal calls with v16

[Vahur]

I have made localized prompt set and made it active. After upgrade from v15.5 to v16 PBX uses Standard English Prompt set for Internal calls. For External callers selected Localized Prompts Set is in use, as it should to be. At the moment only solution for me was replace .wav files in English Prompt set directory with my localized ones. I think, PBX should not acting like this. Or there is setting which prompts set will be used for internal and which for external calls?

 

[JohnS_3CX]

Hi Vahur,

• Select all your extensions
• Click Edit
• Change the Prompt set to the custom one
• Press Ok

You should not need to modify the files in the directory when done this way

 

[Vahur]

Please be more specific, I can't find Extension based Prompts set option, unless You are meaning Voicemail settings. Please add screenshot of settings You are pointed to.

 

[JohnS_3CX]

Yes that's correct. Once you selected all extensions and pressed Edit, you will change the Voicemail Language and the list will include your custom prompt which you need to pick:

 

[Vahur]

Thank You!